Frequently Asked Questions
Do you have a Computer Repair service guarantee?
Absolutely! My guarantee is this: I am honored that you are considering me to be your computer repair technician. I want you to be satisfied with my service. I am not the least expensive, but I have a history of satisfied customers and work hard to keep it that way! In fact, as a testament to my caring, personalized service, my very first clients continue to use me to this day. My goal is to complete the task to your satisfaction.
However, please be aware that some problems can repeat themselves but not as a result of bad service on my part. For example, a computer can be reinfected by a virus because the owner repeats the same steps or action that originally infected the system.
Questions
Remote and onsite residential computer support and remote and onsite small business computer support, including computer repair service contracts and computer repair service agreement plans.
Computer networking services include using wired and wireless computer networking for networking home computers and business computers, etc.
Custom web design includes website design and maintenance, full service web hosting, redesign, etc.
Onsite computer repair: Typical onsite coverage area are Coral Springs, Parkland, Weston, Boca Raton, Margate, Tamarac, Pompano Beach, North Lauderdale, Sunrise, Plantation ; however, I'm willing to travel further upon request if travel expenses are reimbursed.
Remote PC Support: Remote PC Support is available wherever you are located with a high-speed Internet connection.
Contact for more details: computerguyus.com
Roy personally responds to ALL inquires and requests for service within one business day at the most (usually within 2-4 hrs) and is typically able to provide fast on site computer repair (usually same day computer repair onsite or remote pc support). If parts have to be ordered it can take up to 5 business day.
Remote PC Support is when a technician works on your computer over the internet.
You still receive the same high quality level of service with remote PC support as if we were sitting in front of the computer, but the benefits include:
- Speed: Receive help quickly without waiting for a tech to arrive.
- Price: Since we don't have to drive to you, our costs are lower, and we pass that savings on to you!
Yes. The remote PC support software used during a support session is very secure. All data transmitted is encrypted and the connection secured.
Also, you are in control at all times. The remote PC support session can be stopped or paused by you at any time.
No. Once the remote PC support session is ended the connection is closed. Closed remote PC support sessions cannot be rejoined. A new remote PC support session can only be started by you.
If the problem is unable to be fixed using remote PC support, an onsite computer repair can be scheduled.
Call and Schedule Appointment
We are here to answer your calls 24/7 to make scheduling an onsite service call convenient for you. We offer evening, weekend and same day appointments so Call (954) 580-6122 now to have a trained technician come out to your business or home today.