(954) 580-6122
  • Home
  • About
  • Virus Removal
  • Security Cameras
  • Wireless Alarm System
  • Laptop Screens
  • Web Design
  • FAQ
  • Contact

Frequently Asked Questions


Do you have a Computer Repair service guarantee?

Absolutely! My guarantee is this: I am honored that you are considering me to be your computer repair technician. I want you to be satisfied with my service. I am not the least expensive, but I have a history of satisfied customers and work hard to keep it that way! In fact, as a testament to my caring, personalized service, my very first clients continue to use me to this day. My goal is to complete the task to your satisfaction.

However, please be aware that some problems can repeat themselves but not as a result of bad service on my part. For example, a computer can be reinfected by a virus because the owner repeats the same steps or action that originally infected the system.

Questions

What kind of Computer Repair service do you provide?

Remote and onsite residential computer support and remote and onsite small business computer support, including computer repair service contracts and computer repair service agreement plans.

Computer networking services include using wired and wireless computer networking for networking home computers and business computers, etc.

Custom web design includes website design and maintenance, full service web hosting, redesign, etc.

What is your Computer Service Area?

Onsite computer repair: Typical onsite coverage area are Coral Springs, Parkland, Weston, Boca Raton, Margate, Tamarac, Pompano Beach, North Lauderdale, Sunrise, Plantation ; however, I'm willing to travel further upon request if travel expenses are reimbursed.

Remote PC Support: Remote PC Support is available wherever you are located with a high-speed Internet connection.

Contact for more details: computerguyus.com

How quickly can I get my Computer Repair or serviced?

Roy personally responds to ALL inquires and requests for service within one business day at the most (usually within 2-4 hrs) and is typically able to provide fast on site computer repair (usually same day computer repair onsite or remote pc support). If parts have to be ordered it can take up to 5 business day.

What is Remote PC Support?

Remote PC Support is when a technician works on your computer over the internet.

You still receive the same high quality level of service with remote PC support as if we were sitting in front of the computer, but the benefits include:

  • Speed: Receive help quickly without waiting for a tech to arrive.
  • Price: Since we don't have to drive to you, our costs are lower, and we pass that savings on to you!

Is Remote PC Support safe and secure?

Yes. The remote PC support software used during a support session is very secure. All data transmitted is encrypted and the connection secured.

Also, you are in control at all times. The remote PC support session can be stopped or paused by you at any time.

After having a Remote Support session, can you access my computer without my permission?

No. Once the remote PC support session is ended the connection is closed. Closed remote PC support sessions cannot be rejoined. A new remote PC support session can only be started by you.

What if the issue can't be fixed using Remote PC Support?

If the problem is unable to be fixed using remote PC support, an onsite computer repair can be scheduled.




Call and Schedule Appointment



We are here to answer your calls 24/7 to make scheduling an onsite service call convenient for you. We offer evening, weekend and same day appointments so Call (954) 580-6122 now to have a trained technician come out to your business or home today.

Like what you see?

We're confident we can help you too!

Schedule a Free Consultation

About Us

Computer Guy U.S offer a variety of residential and business services to meet our customers' needs. All of our tech experts are certified, reliable and can help you with the following services online, in-store or by phone.

Servicing: LOCAL Area: Boca Raton, Delray, Parkland, Coral Springs, Margate, Tamarac, Pompano Beach, North Lauderdale, Sunrise, Plantation, Davie, Hollywood, North Miami.

Services & Solutions

  • Laptop Screens
  • LCD Repair
  • Virus Removal
  • Diagnosis & Repair
  • Surveillance Systems
  • Wireless Alarm System
  • Camera Installation
  • Web Design
  • Computers
  • Terms and Conditions
  • TV Box
  • Square
© 2016 computerguyus.com
All Rights Reserved.
  • Privacy Policy
  • Terms Of Use

Bluce Corp. Coral Springs FL | 954-580-6122